About Telia

Telia Company Sweden is a leading telecommunications and digital services provider that operates within the vibrant landscape of Sweden’s communications industry. With a rich history and a commitment to innovation, Telia Company has become synonymous with connecting people and businesses across the country, fostering digital transformation and enabling seamless communication experiences.

Industry Telecom
Company size 10,000+
Headquarters Sweden

Objectives

Raise Fire Prevention Awareness: Using the video, Telia wants to create awareness among employees regarding fire prevention measures. This includes understanding fire hazards, safe equipment handling, and proactive steps to minimize the risk of fires in the workplace.
Equip Employees to Handle Fire Equipment: Ensure that employees are proficient in handling various fire-fighting equipment, such as fire extinguishers, fire hoses, and emergency alarms. They should be well-prepared to act swiftly and effectively in case of a fire emergency.
Promote Effective Evacuation Procedures: Educate employees on proper evacuation procedures in the event of a fire. This includes knowing escape routes, assembly points, and the importance of staying calm during evacuations.
Cost Reduction: Prevent unnecessary costs associated with fire emergency responses by reducing the likelihood of fires occurring in the first place. Well-informed employees are less likely to engage in behaviors that may lead to fire incidents.
Multilingual Learning Experience: Create a highly engaging learning experience that caters to employees from diverse linguistic backgrounds. Ensure that the training materials are available in multiple languages to reach all members of the workforce effectively.

Products

How Telia uses our Online Video Platform

Telia utilizes our Online Video Platform for two distinct purposes, each contributing to its overall mission:

Digital Education: Telia leverages the platform to develop engaging and high-quality learning materials. By doing so, they can deliver top-notch digital education to their employees and potentially to their customers. This empowers their workforce with the knowledge and skills they need to excel in their roles, and it can also be used to educate customers on various telecom services and products.

Customer Service Optimization: Telia employs interactive video explainers to reduce the volume of incoming calls to their customer service department. By creating informative and visually appealing video content, they can proactively address common customer queries and issues. This not only improves the customer experience by providing quick and easily accessible information but also frees up customer service agents to handle more complex inquiries.

Watch Telia's video in action

What Telia achieved

Telia has achieved significant success through its educational and customer communication endeavors. The company received enthusiastic feedback from its employees, demonstrating the effectiveness of its engaging and interactive learning content.

Furthermore, by leveraging the platform’s interactivity and multilingual capabilities, Telia successfully expanded its educational reach to employees in seven different countries, emphasizing its commitment to inclusivity and knowledge dissemination. Additionally, Telia’s explainer video on installing the Wi-Fi TV-box achieved an impressive customer satisfaction rate exceeding 85%, highlighting the video’s effectiveness in assisting customers with setup and contributing to a positive overall customer experience. 

These achievements underscore Telia’s dedication to delivering value and quality service across its operations.

The fire & safety training really reflects the work we put focus on, in order to choose which behaviours we want our employees to demonstrate during a fire emergency. To choose interactive video with clear action was a really good choice.
Blue Billywig is very easy to work with, it is always easy to get support and contact when we need it. I also think it is fun to work with an external supplier that really focuses on enhancing the platform based on their clients’ desires and needs 

Joakim Eklund, Project Manager | Script Writer | Learning and Performance

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