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Wanted: Technical support engineer

Do you enjoy technical challenges? Do you like diving deep into an issue to find the best solution for the customer? Would you like to actively contribute to our product by feeding the product team with your insights of the product to improve our current offerings?  Then we just might be looking for you!

Blue Billywig is a dynamic organisation to work for with an enthusiastic & experienced product & support team. The biggest thing our team has in common is that we love working together to improve our Online Video Platform.

One of our core beliefs is that we differentiate ourselves from our competitors by delivering outstanding support and helping our clients get the most out of video. In the last few years we have improved the quality and extent of our support to our customers, and we'd like to strengthen it even further. That’s where you come in.

What you will do

You’ll be working as a technical support engineer within the customer support team. This means jumping in to help customers with the more technical questions, such as: why doesn't this API request return any items? Or: how can I make my iframe embedded player responsive? This is where you bust out your dev tools or dive into our code base to see where the client gets stuck.

Found a bug? See if you can find the root cause and report to the dev team. Any ideas for solving the bug? Douze points! Working in the support team means collecting many valuable insights into the way customers use our services. So whether you spot bugs or much-desired improvements: we want to hear your insights!

Who you are

We don’t believe in labeling people as just one thing and we'll gladly adjust your responsibilities to your ambitions and skill-set. Together, we’ll decide how you will perform best in this role. Do you recognise yourself in several of the following points?

  • You love to solve puzzles but can also explain in layman terms how you solved them;
  • Javascript has no secrets from you;
  • You are looking for opportunities to further develop yourself;
  • You have a few years of experience in tech;
  • You operate at a higher education level both professionally and intellectually (not necessarily a degree);
  • You have passion for your profession and a sense of responsibility;
  • You live in the Netherlands and speak fluent English and/or Dutch.

What we offer

  • An accessible, non-hierarchical organisation without all the bureaucracy;
  • An experienced product team that wants to help you become even better;
  • The invincible feeling of being part of a successful team and growing international organisation;
  • A good pay-check including a very good pension plan;
  • Attention to your career and personal development;
  • Cool parties and activities the year round;
    (Annual ski-trip, parties, team events but also competing in sporting events together)
  • Our caterer John will provide you with fresh food and fruit on a daily base;
  • And of course a mobile phone and laptop (MacBook Pro & iPhone);

… and much more--We’ll tell you all about it during your first interview.

Who we are

Blue Billywig was founded in 2006 with the idea that the entire video publication process should be easier to manage and perform better. Our Online Video Platform allows customers to create, manage, and customise their own video content in-house. We enable our clients to reach their customers more effectively by personalizing their videos with interactivity.

Since 2006, we’ve grown into a video solutions market leader, which has resulted in a long list of customers, ranging from Ahold to AJAX and Nespresso to Intergamma. We’ve branched out to different countries and markets, and now English, Irish, and German names have been added to the list--amongst which are some of the biggest news sites in their markets.

Are you the technical support engineer we're looking for? Let us know! You can send you resume and motivation to jobs@bluebillywig.com to the attention of Erik Pluijmen

Acquisition based on this vacancy is not appreciated.