Learn how telecom provider Budget Thuis partnered with us to improve their customer service with video, leading to a 90% satisfaction rate.
Learn how telecom provider Budget Thuis partnered with us to improve their customer service with video, leading to a 90% satisfaction rate.
This video is in Dutch.
Budget Thuis provides consumers with budget friendly internet, television, and telephone services. To help consumers get set up, they created a set of customer service videos that guide users with an an interactive step-by-step tutorial.
Considering that new Budget Thuis consumers usually don’t have a working internet connection, it was important that the videos work optimally on a smartphone. To achieve this, all videos are created in a vertical format, with interactivity elements optimized for a mobile screen.
No less than 90% of the viewers stated that the video helped them to successfully connect their internet, telephone and television service. Before launching the videos, Budget Thuis received many calls on a daily basis with customers asking for help setting up their connections.
Since the videos went live, Budget Thuis has seen a major decrease in calls to their customer service department.
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