Who are we?

We are Blue Billywig, an international software company with Dutch roots, and for nearly 20 years, the specialist in online video solutions. From our offices in Hilversum and Stockholm, we help organizations worldwide strengthen their video strategy with both editorial and commercial solutions.

Our all-in-one video platform offers everything from video management, OTT, live streaming, and advanced advertising solutions. Major sports clubs, media companies, brands, and government organizations rely daily on our platform to enhance their video strategy. Esteemed names like Ahold Delhaize, Ajax, KLM, and all regional broadcasters have been long-time customers.

We have grown rapidly in recent years, but our ambitions go further. That’s why we are looking for you as a Technical Success Engineer to elevate both our customers and our platform to an even higher level.

Who are you?

  • You have 2-5 years of experience in a technical support, QA, implementation, or development role within the Tech industry
  • You have an affinity for software, APIs, debugging, and technical integrations
  • Experience with HTML, JavaScript, JSON/XML, and/or API tools is a plus
  • You work accurately, are structured, and think solution-oriented
  • You are a strong communicator and can clearly explain technical issues to both customers and colleagues
  • You are fluent in English, both verbally and in writing. Dutch is also a plus.
  • Affinity with video, streaming, or media tech is a plus

What will you do?

As a Technical Success Engineer, you are the technical linchpin between our customers and our internal teams. You investigate technical issues thoroughly, assist with complex technical questions, and ensure structural problems are resolved. Additionally, you support our development team with testing new releases and documenting new features.

You combine customer focus with technical depth and directly contribute to the quality, stability, and continued development of our platform.

Your responsibilities:

  • Analyzing, reproducing, and debugging technical issues reported by customers
  • Handling complex 1st, 2nd and 3rd-line support tickets
  • Supporting customers with technical questions about our platform, APIs, integrations, and video players
  • Registering, prioritizing, and following up on incidents and bugs
  • Liaising with Product Owners and developers to resolve issues quickly and structurally
  • Testing new releases and features before launch
  • Executing regression and acceptance testing
  • Creating and maintaining technical documentation and release notes
  • Identifying recurring issues and opportunities for improvement within the platform
  • Actively contributing to the quality improvement of our product and processes
  • Serving as a technical sparring partner for Customer Success, Sales, and Product

Dedicated team of experienced media professionals

Room for personal and professional growth

Informal, open and creative work environment

What do we offer?

  • An informal and inclusive work environment with ample room for your own ideas
  • A strong international team with whom you celebrate successes
  • A competitive salary and good pension scheme, allowances for travel, and internet expenses
  • Hybrid working: flexible from home or in the office
  • Fun team activities, from drinks and sports events to our annual ski trip
  • A good lunch (prepared with love by John, our regular caterer)
  • A MacBook and everything you need to do your job well
  • 27 vacation days

Ready to make an impact?

Are you the Technical Success Engineer who helps our customers be successful and makes our platform better? Send your CV and motivation letter to jobs@bluebillywig.com

Blue Billywig is committed to fostering an inclusive workplace where talent is recognized and valued. We encourage applications from diverse backgrounds.

 

Acquisition in response to this vacancy is not appreciated.